What are my delivery options?

We offer free economy delivery for orders over R999.

When will my order be delivered?

We estimate a delivery time of 3 – 4 days for main centres. Outlying areas will take a little longer.

How do I log a return?

Should you have a problem please email us at admin@basicsandbeyond.co.za.
Please list your order number/invoice Number, describe what is wrong with the item and include a photo.

What do I do if my order arrives damaged?

Should the cartons arrive damaged, please make a note with the courier company that the cartons are damaged.

Will my items be assembled?

Sorry no, your items will be flatpacked in a carton for easy transportation.

Do you offer assembly assistance?

All our products do come with Assembly instructions for easy reference.

What if a part is missing?

We try our best to keep spare parts for all our products. Should there be a missing part please contact us on admin@basicsandbeyond.co.za and we will send you the missing part.